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REGULATIONS

Additional information for those using the Spa Centre:

  1. Sungate Beauty & SPA is open daily from Monday to Friday from: 11:00 - 20:00, Saturday hrs:12.00 - 18.00 (reservations arranged by phone:+48 22 428 36 16, email: info@spasungate.pl or online: https://booksy.com/pl-pl/99050_sungate-beauty-spa_salon-kosmetyczny_3_warszawa)
  2. Treatments can also be booked from 22:00 to 24:00 - additional charge 50% of the treatment price.
  3. Please arrive 10 minutes before your scheduled treatment.
  4. If you are late for an appointment, your treatment time may be reduced accordingly.
  5. If you do not use the treatments within the package, voucher or gift voucher, no money is refunded.
  6. Please do not use mobile phones during your stay at the Spa Centre.
  7. Payment for treatments: cash, credit card or Voucher, Gift Certificate, My Benefit.
  8. An appointment can be changed, rescheduled by informing the salon up to 24 hours before the scheduled appointment, same-day rescheduling is not possible.

Terms and conditions for the use of gift vouchers

  • Gift Vouchers entitle to use the services at Sungate Beauty & SPA according to the applicable price list and the value of the Voucher held. They can be used to pay for all services according to the offer available on the website https://spasungate.pl
  • Vouchers are valid for a period of 3 months from the date of purchase - during this period, the purchased treatments must be used. Once the Voucher expires, its entire unused value is lost.
  • The voucher can be used in a single visit.
  • To arrange a convenient time for your visit, please contact reception at tel. +48 22 428 36 16 or +48 517 012 880
  • When making a reservation, please inform reception of the type of payment
  • If there is no cancellation by telephone or in person 24 hours before the appointment, the Gift Voucher is deemed to have been redeemed.
  • The voucher must be presented at the reception before using the treatment.
  • Vouchers are not refundable or exchangeable for cash. It is also not possible to give cash change from Vouchers that amount to more than the value of the services used.
  • If desired, the recipient may pay a surcharge on the Voucher if the value of the services they wish to use is greater than the value of the Voucher.
  • Voucher payments cannot be combined with promotions and discounts.
  • In the event of loss or destruction of the Gift Voucher, Sungate Beauty & SPA shall not be liable or compensate for the loss caused by the situation.
  • An integral part of the Gift Vouchers is these Terms and Conditions, which are made available at the reception of Sungate Beauty & SPA upon request. When placing an order, the Buyer declares that he or she has read and accepts these Terms and Conditions in their entirety.
  • Rules for the Sale of Gift Vouchers
  • Gift Vouchers are issued in the form of an elegant invitation wrapped in an envelope.
  • Gift Vouchers are available on a continuous basis and can be for any amount.
  • The amount-based vouchers take the form of a named invitation. It is also possible to purchase unnamed invitations for selected services or service packages.
  • Vouchers can be purchased at Sungate Beauty & Spa. The purchase of vouchers in the salon does not involve any additional charges
  • Vouchers can also be purchased by placing an order via the order form, available on the website: https://spasungate.pl or by email: info@spasungate.pl.
  • For Vouchers ordered online or by telephone, we accept payment by bank transfer. The Seller confirms acceptance of the order and the transfer details by e-mail to the address provided by the Buyer in the order.
  • When paying by bank transfer, a booking for a Voucher treatment can only be made once the money has been credited to our account.
  • At the Buyer's request, the Gift Voucher can be sent to the address indicated.
  • The fee for sending a voucher by courier is 20p - a voucher ordered before 4pm will be delivered the following working day (Monday to Friday)
  • The fee for same day delivery of the Voucher is 40p (applies to orders placed on working days - Monday to Friday - by 4pm)
  • Vouchers/vouchers are non-refundable and may be transferred to other persons.

Making appointments:

  1. The client can make an appointment in advance by phone: +48 22 428 36 16 , online: https://booksy.com/pl-pl/99050_sungate-beauty-spa_salon-kosmetyczny_3_warszawa and by email: info@spasungate.pl.
  2. The salon reserves the right to charge a deposit when booking services up to 50%.
  3. The client who has paid the deposit has the possibility to change the appointment up to 24 hours before the appointment. Failure to cancel an appointment or cancellation later than 24 hours before the appointment will be treated as failure to attend the appointment on the agreed date.
  4. If the client is late, the Salon reserves the right to refuse the service if it is not possible to achieve the desired result in the shortened time. In this case, the Salon will retain any deposit previously paid by the client.
  5. If the Salon cancels an appointment and a deposit has been paid, it will be refunded to the client.

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